FRAUDULENT ORDERS OR FALSE OPENED CASES
Velvet Lux LLC has it own private lawyer, if false opened cases or fraudulent orders are made or opened, legal terms will be made. Be kind to small business.
LOST PACKAGES
We are only responsible for packages lost in transit to its destination. If your order is marked as delivered and it happens to be misplaced at the final destination we will not be replacing your order.
RECEIVED THE WRONG ITEM OR SIZE
We are sorry to hear about this! But mistakes do happen sometimes. If the item you received is not what you originally ordered, please contact us through our contact page. Please include your name, order number, e-mail registered and details of the product + pictures, We will get back to you with instructions on the process. You can e-mail us at velvetlux2020@gmail.com
The shipping date will be available in the shipping confirmation email. Please check spam.
Thank You ❤