NO EXCHANGES or RETURNS

If the item you received is defective please send us a video/picture to be able to send you a new replacement, if the item you purchase did not fit we have "7 day after arrival" exchange policy. Item must be unused and with its original packaging.

The color of the image can vary widely from one computer monitor to another. Colors may appear to you slightly different than they are. If you are unable to determine the shade or exact color of an item, please feel free to contact me.

All shoes and bags are FINAL SALES, no returns or exchanges are accepted.

The shipping date will be available in the shipping confirmation email. Please check spam.

For questions please email us at: aylinnoa@gmail.com

Thank You ❤

You all are our top priority! Your happiness is our happiness. 

Questions, feedback, anything! We are here to help.

Feel free to contact us. Please allow 24 hours for a response.

Email address: aylinnoa@gmail.com

Phone Number: TEXT > 786-817-7551 Please add your order number and full name when sending us a message.

Instagram: @A.VELVETLUX

Please handle with love and care ☺

We really hope that you love all of our pieces as much as we do. Like all delicate and fragile things, care must be given to ensure longer wear.

Things to remember:

• Keep jewelry away from water, lotion, perfume, and any harmful chemicals
• Do not clean jewelry with soap or use any jewelry cleaner
• Remove jewelry when showering
• Remove jewelry when going in the pool, beach
• Remove jewelry when working out
• Longevity of the jewelry can also depend on your body's PH
• Always keep dry and away from humidity
• Most pieces are water resistant, but it is highly recommended to avoid contact with any harmful substances